Customer Retention and Customer Compliant Handling Strategies in Indian Banking Sector – A Comparative Analysis of Public Sector and Private Sector Banks in India
نویسندگان
چکیده
منابع مشابه
A Comparative Study of Public and Private Sector Banks of India in Regards to Customer Satisfaction
The beginning of nineteenth century was marked by tremendous growth of trading activities in India. This was especially true in case of Calcutta (now called Kolkata), which became the hub of trade in India during that period. Rise in trade paved way for establishment of the bank of Bengal (modern day State Bank of India) in Calcutta in 1806. By the mid of 19 th century, many foreign banks like ...
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ژورنال
عنوان ژورنال: International Journal of Management Studies
سال: 2018
ISSN: 2231-2528,2249-0302
DOI: 10.18843/ijms/v5i3(2)/14