Destination Service Encounter Modeling and Relationships with Tourist Satisfaction

Assessing Tourist Experience Satisfaction with a Heritage Destination

MODELING TOURIST MOVEMENTS A Local Destination Analysis

Models depicting the spatial movement patterns of tourists within a destination are proposed in this paper. They are developed using an inductive approach based on urban transportation modeling and tourist behavior, to identify explanatory factors that could influence movements. Factors identified included a set of destination characteristics and a set of tourist characteristics that influence ...

Analysis of the relationships among perceived service encounter quality, service value, satisfaction and behavioral intention for physical therapy patients

[Purpose] The purpose of this study was to investigate the relationships among perceived service encounter quality, service value, patient satisfaction, and behavioral intention in physical therapy patients. [Subjects and Methods] This study surveyed 335 patients who received physical therapy treatment at five medical institutions in Jeonju-si, Republic of Korea. This study conducted path analy...

Understanding and Measuring Tourist Destination Images

A destination image is `the expression of all objective knowledge, impressions, prejudice, imaginations, and emotional thoughts an individual or group might have of a particular place' (Lawson and Baud Bovy, 1977). Destination images in ̄uence a tourist's travel decision-making, cognition and behaviour at a destination as well as satisfaction levels and recollection of the experience. This paper...

Discovering relationships between service and customer satisfaction

Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on within each of these areas, little or no effort has been applied to identifying and quantifiing the relationships between the two. The objective of this research is to discover and establish potential relationships betw...