Development of Information System Management Customer Satisfaction Using the Simple Additive Weighting Method and Website-Based Google Maps API at ISP XYZ

Internet Service Provider XYZ is a service company that provides variety of package products, cloud data, communication networks, and complete installations, as well various local international TV channel packages interactively using fiber optic technology. However, over time, problems arose, where many customers complained about the troubleshooter management provided by ISP, for example, related to reports disturbances from customers, length time in handling disturbances, lack clarity officers who handled so on which led decrease level customer satisfaction. To deal with these problems, researchers developed satisfaction information system applying Simple Additive Weighting method supported website-based google maps API solve being faced ISP XYZ. The results development are expected facilitate speed up experienced application SAW can easily find out at ISP.