Digital forest information platform as service innovation: Finnish Metsaan.fi service use, users and utilisation

Abstract Abundance of information characterises decision-making about forest use. This challenges owners. Digitalisation and diverse e-services may enhance the delivery resource decision support. However, little is known on how engage study explores Finnish state-funded Metsaan.fi e-service portal as a service innovation. We use web-based survey data owners' views aforementioned (N = 5170) register The identified factors explain respondents' activity in using service. Theories innovation diffusion quality framed content analysis open-ended questions survey. According to quantitative analysis, owners with timber production objectives multi-objective were most active users. Forest who compliant service's recommendations silviculture harvesting operations, used actively. implies that these had found useful. qualitative shows independence from time place ease-of-use make more inviting. lack inventory or its perceived low detract it. Many expect replace management plans support tool but there does not fully fulfil those expectations. produced knowledge for developing further online platform services. Furthermore, it created understanding e-government services natural resources. Specifically, results argue noticing attitudinal patterns intended users when designing governmental e-services. Further research suggested integrate adoption theory service-research dig deeper into value creation needs different user groups.