Electronic commerce: Overview of risk disturbing
نویسندگان
چکیده
Electronic commerce is undergoing significant advances that make online purchases difficult to manage due transaction complexity. The fact e-commerce a complex set of interrelated and interconnected transactions does not exclude risks. Basing on literature review 106 publications, this article identifies, analyzes discusses the risks threatening e-commerce. This allowed us identify four major risks: environmental risks, operational perceived ultimately reverse logistics Environmental are associated with all behaviors harmful nature, such as, fuel consumption, CO2 emissions, heavy use packaging. Perceived directly related buyer can confuse purchase decision. Operational risk arises from flow logistics. And finally, when customer returns defective product. For reason, security measures need be taken optimize these maintain service performance, satisfy customers respect sustainability environment.
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ژورنال
عنوان ژورنال: International Journal of Electronic Commerce Studies
سال: 2023
ISSN: ['2073-9729', '2410-8588']
DOI: https://doi.org/10.7903/ijecs.2181