Front desk talk: discourse analysis of receptionist–patient interaction
نویسندگان
چکیده
منابع مشابه
Front desk talk: discourse analysis of receptionist-patient interaction.
BACKGROUND GP receptionists are the first point of contact with the NHS for most patients and have an important role in facilitating access to healthcare services. There is evidence that they are often perceived as impersonal, insensitive, or officious. AIM To analyse the communicative styles of GP receptionists when dealing with patients. DESIGN OF STUDY Ethnographically situated discourse...
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ژورنال
عنوان ژورنال: British Journal of General Practice
سال: 2009
ISSN: 0960-1643,1478-5242
DOI: 10.3399/bjgp09x453774