Implementing IT Service Management: A systematic literature review
نویسندگان
چکیده
منابع مشابه
Implementing IT Service Management: A systematic literature review
This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review’s main goals are to support research; to facilitate other researchers’ search for relevant studies; and to propose eywords: T Service Management nformation Technology Infrastructure ibrary
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ژورنال
عنوان ژورنال: International Journal of Information Management
سال: 2013
ISSN: 0268-4012
DOI: 10.1016/j.ijinfomgt.2013.01.004