Individual and Organizational Conditions Leading to Quality of Care in Healthcare: A Fuzzy-Set Qualitative Comparative Analysis

Quality of care is a complex performance measure healthcare that considers the influence several contributors. This study enlarges our understanding how such influences occur. We analyze individual and organizational level characteristics have relationship with quality care. examine specific patterns lead to both presence absence using fuzzy-set qualitative comparative analysis. Our data comes from an online survey professionals Portuguese university hospital, namely nursing medical professionals. results reveal combinations individual-level characteristics, as social support among professional peers perceived robustness networks, contribute perceptions In addition, indicate organizational-level ethical leadership awareness knowledge management systems, also The solutions leading are discussed. conclude managerial practices in hospital should foster informal communication peer support, given pervasive their on care, even circumstances where systems absent configurations. Additionally, we generate thus alert managers for need fight situations.