Integration of multi-criteria decision-making approaches adapted for quality function deployment: an analytical literature review and future research agenda

Purpose This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021. Design/methodology/approach A conceptual classification scheme is presented analyze QFD-MCDM methods. Then some recommendations are given introduce directions for future research. Findings The results show that among all related areas, manufacturing application has most frequency regarding Moreover, using uncertainty establish a relevant have been considered time interval Originality/value There various shortcomings conventional which limit its efficiency potential applications. Since 2004, when MCDM were frequently adopted management context, increasing attention drawn from both practical academic perspectives. Recently, integration techniques into model played an important role designing new products services, supplier selection, green systems sustainability topics. Hence, this survey reviewed