Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior

Chatbots with personality have been shown to affect engagement and user subjective satisfaction. Yet, the design of most chatbots focuses on functionality accuracy rather than an interpersonal communication style. Existing studies personality-imbued mostly assessed effect chatbot preference However, influence behavioral qualities, such as users’ trust, engagement, perceived authenticity chatbots, is largely unexplored. To bridge this gap, study contributes: (1) A detailed a used in academic advising. (2) Empirical findings experiment students who interacted three different versions chatbot. Each version, vetted by psychology experts, represents one dominant traits, agreeableness, conscientiousness, extraversion. The focused authenticity, intention use Furthermore, we whether gender plays role students’ perception chatbots. Our show positive impact intended while student does not play significant