Location drivers, governance model and performance in service offshoring

Home-Host Country Distance and Governance Choices in Service Offshoring

This paper studies the effect of home-host country distance on the choice of governance mode in the offshoring of services. Using a Transaction Cost Economics approach, we look at the comparative costs of the hierarchical and contractual models to show that different dimensions of distance (geographic, cultural and institutional), because they generate different types of uncertainties, impact o...

Service Offshoring : Threats and Opportunities

When asked to provide a framework piece on offshoring, I decided it would be much easier to have the work done by an Indian consulting firm. A quick bit of research turned up a perfect corporate partner. Not surprisingly, the company has a London-based front end—it is a fact of the industry that many customers prefer to work through a Western intermediary. The company quoted the job at $63,000,...

Evaluating service performance for clinical governance.

Introduction The standards of service delivery should be those that allow you to practise as a competent clinician. You may be competent but be unable to perform or practise to a competent level if the resources available to you are inadequate, or other colleagues have insufficient knowledge or skills to support you. You cannot be expected to take all the responsibility for ensuring that the re...

Towards a Consistent Service Lifecycle Model in Service Governance

Introducing an SOA in a company brings new challenges for the existing management. Small loosely coupled services allow the Enterprise Architecture to flexibly adapt to existing business processes that themselves depend on changing market environments. SOA, however, introduces a new implicit system complexity. Service Governance approaches address this issue by introducing management processes ...

Governance Challenges in Business Process Offshoring: the Base))) Solution