Model-Based Decision Support in Manufacturing and Service Networks

Model-Based Decision Support in Manufacturing and Service Networks

2005: An Integrated And Adaptive Decision-Support Framework For High-Tech Manufacturing And Service Networks

This article describes the results of one of the ten pilot programmes under the Integrated Manufacturing and Service Systems (IMSS) initiative pursued by the Agency for Science, Technology and Research (A*STAR) in Singapore. The objective of this particular programme is to investigate how design, analysis, enhancement and implementation of critical business processes in a manufacturing and serv...

Manufacturing Service Ecosystems - Towards a New Model to Support Service Innovation Based on Extended Products

The trend for servitization is increasingly affecting manufacturing enterprises. Products are bundled with associated services to so called “Extended Products” (EP). However, the share of services becomes more and more important. This requires on the one hand an evolution of the EP concept towards greater interoperability of the physical product and on the other hand additional competencies in ...

Multi-Objective Mathematical Model as a Decision Support for Customer Service Marketing

In this paper we propose a multi-objective mathematical model to aid the marketing team of a company in customer service marketing. Customer reflects to the services provided by a company, and the reflections affect the profit of the company. Thus, the services can be evaluated by the customers to imply the company's performances. First, the services are purified based on the opinions of th...

Information Fusion for Simulation Based Decision Support in Manufacturing

Robust and informed decisions are important for the efficient and effective operation of installed production facilities. The paper discusses information fusion and situations for decision making, as well as the use of manufacturing resource simulation for design/configuration, operational planning & scheduling, and service & maintenance. A generic model for information fusion is presented, whi...