Overcompensation as a service recovery strategy: the financial aspect of customers’ extra effort
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Service Business
سال: 2020
ISSN: 1862-8516,1862-8508
DOI: 10.1007/s11628-020-00413-w