Process Business And External Environment In Mattering Service Quality: The Moderator of Knowledge Management

This quantitative study investigates the connections between knowledge management, business processes, and service quality. The examines how corporate procedures directly affect quality outside environment affects it. It also looks into management processes customer A sample of medical industry in Tangerang City, Indonesia, received surveys, 12 complete replies were examined. results show that while external significantly quality, practices do not influence relationship is moderated by underscoring significance efficiently utilising organisational resources. These point to necessity a comprehensive improvement strategy considers variables employs efficient techniques. Future research should overcome drawbacks like biases explore these correlations using variety approaches larger samples.