Supporting User Onboarding in Automated Vehicles through Multimodal Augmented Reality Tutorials

Misconceptions of vehicle automation functionalities lead to either non-use or dangerous misuse assistant systems, harming the users’ experience by reducing potential comfort compromise safety. Thus, users must understand how and when use an system. In a preliminary online survey, we examined use, trust, perceived understanding modern systems. Despite remaining incomprehensibility (36–64%), experienced misunderstandings (up 9%), need for training (around 30%), reported high trust in following study with first-time users, examine effect different User Onboarding approaches automated parking system Tesla compare traditional text-based manual multimodal augmented reality (AR) smartphone application means user acceptance, UX, understanding, task performance. While both shows pragmatic quality, hedonic quality was significantly higher AR. For process, experience, acceptance do not differ, yet observed performance AR condition. Overall, might help motivate proper better communicate operate inexperienced users.