Task-Completing Assessments in Service Encounters
نویسندگان
چکیده
منابع مشابه
Affective complementarity in service encounters
Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell’s (1974) three-dimensional model of affect. We hypothesized that there are positive relationships between employees’ and c...
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ژورنال
عنوان ژورنال: Research on Language and Social Interaction
سال: 2019
ISSN: 0835-1813,1532-7973
DOI: 10.1080/08351813.2019.1581468