Technology-enabled service models for quality improvements in Australian mental health care delivery

Evaluation and quality improvement in mental health service delivery

The provision of mental health care throughout the world is both extremely complex and there exists a diverse set of systems of delivering clinical care. Despite advances in diagnosis and technology, most systems are plagued by limited resources and inefficiencies. From 1992 to 2002, for example, expenditure for serious mental disorders increased from $63 billion to $100 billion (Insel, 2008). ...

Australian mental health reform for perinatal care.

Young Men, Mental Health, and Technology: Implications for Service Design and Delivery in the Digital Age

BACKGROUND Young men are particularly vulnerable to suicide, drug, and alcohol problems and yet fail to seek appropriate help. An alternative or adjunct to face-to-face services has emerged with widespread uptake of the Internet and related communication technologies, yet very little evidence exists that examines the capacity of the Internet to engage young men and promote help seeking. OBJEC...

Quality in Delivery of Mental Health Services

Service quality in health care.

Although US health care is described as "the world's largest service industry," the quality of service--that is, the characteristics that shape the experience of care beyond technical competence--is rarely discussed in the medical literature. This article illustrates service quality principles by analyzing a routine encounter in health care from a service quality point of view. This illustratio...