The Customer Service Process: The Lean Thinking Perspective
نویسندگان
چکیده
منابع مشابه
Rationalizing the customer service process
Satisfying customers is the best method for organizations to gain competitive advantage. To deliver quality services to customers, we need to understand their expectations. Given accurate understanding of expectations, customer service, which can be regarded as a process that consists of several steps to satisfy customer requirements, should be redesigned to match them. This research intends to...
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چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
The Business Process Investigation in the Perspective of Customer Value
To identify the customer value provided from the business process and to seek additional opportunities to fortify a firm’s competitive advantages, we explore the value chain mentioned in (Porter, 1985) at a greater extent. The study results in a framework where an information-processing infrastructure is added to the value chain concept to provide a basis for the business process investigation....
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ژورنال
عنوان ژورنال: SSRN Electronic Journal
سال: 2005
ISSN: 1556-5068
DOI: 10.2139/ssrn.1016134