Topic Modeling for Support Ticket using Latent Dirichlet Allocation

نویسندگان

چکیده

In the business world, communication over customers must be built properly to make it easier for companies find out what want. Support ticket is one of instrument between and companies. Through a support ticket, can respond, complain or ask questions about products with team. Increasing process will increasing volume that should handled by It also has value analysis get intelligence decision. With chance, an efficient data processing method needed topics are being discussed customers. One way used solve this problem Topic Modeling. This research uses several parameters number topics, alpha value, beta iteration, random seed. combination parameters, best results based on evaluation human judgement topic coherence 5 50, 0.01, 100 iterations, 50 seeds. The five interpretation consists hosting migration, error problems in wordpress, domain email settings transfer, ticketing transaction processing. total 0.507897.

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ژورنال

عنوان ژورنال: Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)

سال: 2022

ISSN: ['2580-0760']

DOI: https://doi.org/10.29207/resti.v6i6.4542