Usage Continuance in Software-as-a-Service
نویسندگان
چکیده
منابع مشابه
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
Despite the need to better understand how customers of Software-as-a-Service (SaaS) solutions perceive the quality of these software services and how these perceptions influence SaaS adoption and use, there is no extant measure that comprehensively captures service quality evaluations in SaaS. Based on previous SERVQUAL and SaaS literature, field interviews and focus groups, a card-sorting exer...
متن کاملComputer-Mediated Social Ties as Predictors of SNS Usage Continuance
The present article is a multi-method work in progress about the post-adoption phase of information systems, and more specifically, it investigates the usage continuance of Social Networking Sites (SNS). We use the theoretical framework of Gift Theory applied within the context of SNS. We define the concept of computer-mediated social tie (CMST). In our work we use both qualitative and quantita...
متن کاملSoftware as a Service
Over and above the IaaS bene ts described in the preceding are those of Software as a Service (SaaS). In the SaaS model, a vendor takes responsibility for not only infrastructure, but also for all of the processes required to manage an entire application solution (patches, upgrades, backups, database management, systems tuning, performance management, etc.). Because SaaS vendors manage many cus...
متن کاملSoftware-as-a-Service as a path to software sustainability
We argue that the software-as-a-service (SaaS) paradigm has advantages as a sustainable delivery method for scientific software. We report on our experience developing and delivering the Globus Online research data management system using SaaS approaches. We note problems encountered and, for some problems, solutions that appear effective. We also identify conditions that we consider necessary ...
متن کاملSoftware as a Service: Undo
This paper proposes a highly automated mechanism to build an undo facility into a new or existing system easily. Our proposal is based on the observation that for a large set of operators it is not necessary to store in-memory object states or executed system commands to undo an action; the storage of input data is instead enough. This strategy simplifies greatly the design of the undo process ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Information Systems Frontiers
سال: 2020
ISSN: 1387-3326,1572-9419
DOI: 10.1007/s10796-020-10065-w