User experience evaluation method based on online product reviews

Evaluating the quality of user experience (UX) existing products is important for new product development. Conventional UX evaluation methods, such as questionnaire, have disadvantages great subjective influence investigators and limited number participants. Meanwhile, online reviews on e-commerce platforms express evaluations UX. Because objectively reflect opinions contain a large amount data, they potential an information source evaluation. In this context, study explores how to evaluate through using reviews. A pilot conducted define key elements review. Then, systematic method based proposed. The includes three parts: extraction elements, integration quantitative rough number. effectiveness proposed demonstrated by case wireless vacuum cleaner. Based method, designers can obtain detailed suggestions improvement.