Identifying training needs for ict skills enhancement in south - Eastern Europe: implications for designing web-based training courses

The development and deployment of innovative Information and Communication Technologies’ (ICT) applications and services is becoming the key factor for growth and employment in all parts of Europe. Our work has the strategic goal to set up an e-Learning service (web-based courses) that will build Information and Communication Technologies’ skills and competences needed for the implementation of the Information and knowledgebased society in the region of SE Europe. Due to the complexity of the situation (four different user organisations representing different countries, industries, markets, cultures and needs) special emphasis is given to training needs assessment. Another basic pillar for our work is the design of usable, learner-centered web-based courses.