From System Outsourcing to Business Process Outsourcing Where Is Technology Outsourcing Leading Us?
نویسنده
چکیده
In 1989, Eastman Kodak signed a deal with IBM for the technology giant to manage all of its IT systems. The results proved that Kodak made the right move, having lowered its costs on ICT personnel as well as on its systems and telecom maintenance, while also managing to focus on the part of its business that created real value and differentiating itself from the competition. The successful experience brought legitimacy to investing in strategic outsourcing and, more importantly, changed the way executives think.
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