Dashboard for Statistical Visualization of Client Service Events

Design and Test of the Real-time Text mining dashboard for Twitter

One of today's major research trends in the field of information systems is the discovery of implicit knowledge hidden in dataset that is currently being produced at high speed, large volumes and with a wide variety of formats. Data with such features is called big data. Extracting, processing, and visualizing the huge amount of data, today has become one of the concerns of data science scholar...

Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card

This study seeks to better understand the network characteristics of client support teams by analyzing the teams' e-mail communication networks and comparing it to client organization's satisfaction. In collaboration with a large service provider we studied the impact of network properties on the satisfaction of client organizations. In particular, we found that social network metrics correlate...

MyStream: an in browser stream processing personalization service to follow events from Twitter

Social media have become an essential tool to collect timely information on news and events. Analyzing social streams in real-time for personalization and recommendation purpose have become important topics in the data management community. In this paper, we propose MYSTREAM, a personalization service to follow events from Twitter. To improve the scalability of the service, MYSTREAM adopts an i...

Exploration Views: understanding dashboard creation & customization for visualization novices

With the increase of visualization platforms targeting novices, researchers are now focusing on gathering insights regarding novice user practices. We describe the design and evaluation of Exploration Views (EV), a system that allows novice visualization users to easily build and customize Business Intelligence information dashboards. EV provides an intuitive environment for dynamically creatin...

Developing an Interactive Visualization DashBoard Framework for Large-Multi- Display Environments