A Methodological Framework for E-government Service Delivery Integration

Non-interoperability between government agency e-service delivery mechanisms posing the technical challenge, and the lack of formulated modelling and implementation framework is the main methodological problem in achieving seamless E-government integration. In this paper integration of E-government is investigated (at Service Delivery Level) to achieve a seamless and cost-effective transition to one-stop-shop E-government service delivery. This paper proposes a methodological solution for a seamless and optimal intelligent E-government service delivery system. The solution consists of two distinct yet related components. The first component is an integration methodology driven from generic classical software development methodologies to help formulise the integration process. The second component is an implementation framework that will insure an integrated common interface to provide a unified presentation and functional structure for all government agencies at all levels of government.