Worklr: Supporting and Capturing Business Processes from Knowledge Workers

Worklr (Workflow enhanced with Live Recommendations) is a workflow tool that relies on one of the most known user experience (UX) pattern: the exchange of email messages. In organizations that do not have workflow systems guiding their business processes, knowledge workers rely on technologies like telephone, email or fax, to interact and attain their business process goals. Knowledge workers operate the business in a daily basis, and they know how to handle the most complex business situations. Worklr supports the capture of workers’ knowledge following a design-by-doing approach. Workers attain business goals by producing data objects. The convergence of workers’ behavior is fostered through a recommender system. This novel proposal leverages on datadriven workflow approaches.