Integrating Quality Function Deployment with ISO 10015 to Discuss the Quality of Human Capital
چکیده
Human capital is the foundation for organizational improvement and innovation. Lots of organizations have been relentlessly focusing on education and trainings for employees to increase employees’ capabilities and organization’s performance. The objective of this study is to integrate QFD and ISO 10015 to set up a framework of human capital management by applying ISO 10015 as a planning tool to systemize the training processes such that an organization can be easily to track the benefits of trainings. Through the proposed framework, organizational needs and human capital can be linked to examine the effectiveness of education and trainings as well as the improvement of organization’s performance.