Mejorando la Administración de los Procesos Mediante el Uso de Métricas de Software: Un caso de Estudio

This paper describes a case study about the experience in designing and implementing a software metrics program to measure and improve the process in a systems development organization. We explain how the metrics system was designed and implemented, including the use of a software tool we developed to collect and analyze the metrics results at all levels of the organization, and summarize the benefits obtained from their use from the process improvement standpoint. The issues discussed in this paper may interest organizations that want to improve their processes through the systematic use of quality and productivity metrics for software development and maintenance.