Knowledge Problems in Process-Oriented Organizations: A Pattern Approach

This contribution introduces a novel approach for the identification of knowledge problems in process-oriented organizations. On an operative level, knowledge problems occur when the generation, storage, transfer or application of knowledge is not in accordance with an organization’s business goals. The concept of knowledge problem patterns represents a sound instrument to point organizations to such shortcomings and thereby opens up solution spaces for overcoming them. This contribution briefly introduces a set of knowledge problem patterns and an accompanying process of applying them in real world environments both supported by empirical data generated in three conducted case studies. The concepts of this work provide new stimuli and insights for current research in the domain of business process oriented knowledge modelling and -audits.