Improving Integration Efficiency of Enterprise Architecture Management and IT Operations: A Qualitative Requirements Analysis

Both areas, Enterprise Architecture Management (EAM) and IT Operations (ITO), have the same objective to establish an alignment of business and IT. With EAM this is to be achieved by strategic optimisation of fundamental elements of an organisation on the basis of holistic, stakeholder specific architecture descriptions [1]. In contrast, in ITO all specific configurations of systems landscape, systems or system components are to be implemented in that way that they comply with functional or physical characteristics, previously defined in requirements documents [2]. So, both areas possess a functional relationship and are, therefore, interdependent. Within this context, it was of interest, how practitioners in EAM and ITO deal with these differences during planning and realisation of enterprise architecture (esp. IT architecture) and, at the same time, comply with this functional relationship. Keywords-System Landscape Engineering; IT Architecture Transition and Migration; Empirical Requirements Analysis; IT configuration; Information Management; Software Engineering