Contextual Retrieval in Knowledge Intensive Business Environments

Knowledge-intensive work plays an increasingly important role in organisations of all types. This work is characterized by a defined input and a defined output but not the way how to transform the input to an output. Within this context, the research project DYONIPOS aims at encouraging the two crucial roles in a knowledge-intensive organization the process executer and the process engineer. Ad-hoc support will be provided for the knowledge worker by synergizing the development of context sensitive, intelligent, and agile semantic technologies with contextual retrieval. DYONIPOS provides process executers with guidance through business processes and just-in-time resource support based on the current user context, that are the focus of this paper.