Supporting Collective Intelligence through Group Storytelling

Organizations frequently need to recall past events that, for some reason, were not documented when they occurred. This knowledge is hard to capture structure and manipulate, yet it is valuable for the organization, and may serve as a basis for organizational learning. The successful reconstitution of past events depends on several variables, such as how long ago the event occurred, and whether key people are still available to tell what they know. Although it is sometimes difficult to completely capture all past events, an adequate recall process can provide good results. In this paper we describe a knowledge recall approach based on group storytelling. We present the results from our experiences using the approach as a means to capture knowledge from a group of people, and evaluate its benefits and drawbacks.