A Cross-Cultural Analysis of the Meaning and Measurement of User Satisfaction: A Multi-group Invariance Analysis of the End-user Computing Satisfaction Instrument
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منابع مشابه
A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis
IT managers in global firms often rely on user evaluations to guide their decision-making in adopting, implementing, and monitoring the effectiveness of enterprise systems across national cultures. In these decisions, managers need instruments that provide valid comparisons across cultures. Using samples representing five nations/world regions including the US, Western Europe, Saudi Arabia, Ind...
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تاریخ انتشار 2003