Improvement for better Quality). SPIQ is a major Norwegian software improvement initiative with the overall goal to increase the competitiveness and profitability of Norwegian software industry by introducing systematic and continuos process improvement

Software Process Improvement (SPI) is about learning to work smarter – continuously changing the processes to get a working environment in which people can do a better job. The underlying assumption is that an improved process will lead to better, faster and cheaper software development. But how can we change these processes and at the same time be sure that the changes are for the better? Firstly, we have to understand and accept the nature of software development as a creative and innovative process. In spite of all the methods and tools appearing on the marked at a high frequency, software development is in the end a people process. Secondly, systematic and continuous improvement should be based on facts, and these facts come from measurements. In an ever-changing environment, however, it is impossible to collect enough metrics data to draw conclusions based on statistical data analysis alone. We have to include the experts in the interpretation and analyses of metrics data. In this paper we will look into a few questions related to the use of experts: “ ‘ ’4“•”4–+—™˜A’4—C— š$›=— –+˜fœ Ÿž€ ¡‘ ’4— ¢ £4“!¤ —¥¢4— — £ ˜:’4—¥—$š$›=— –W˜Tœ ŸžC ¦]“4¤§˜A“! ̈Hœ-—¥˜A’4—C— š$›=— –+˜