issue 3 publication date 2017-08-01

• Assessment of the efficiency of banks accepted in Tehran Stock Exchange using the data envelopment analysis technique
• Future Studies and KM
• The effect of external service quality on customer’s loyalty in hotel’s industry supply chain (Case Study: Parsian Hotels)
• Designing Brilliant Model for Human Resources Excellence in Industry with Fuzzy Delphi Technique
• Combination VIKOR Model and Measurement Systems Analysis(MSA)
• Determining the factors affecting the evaluation of business intelligence systems with an emphasis on the integrity of Organizational resources
• Investigating factors affecting outsourcing of human resources activities of Saman bank