issue 4 publication date 2014-12-01

• Measuring Customer Acquisition Value: A Comprehensive Approach to Customer Equity
• Quality Function Deployment Method for Selection of Effective Management Tools on Setting EFQM Model
• Identification and Prioritizing Demand Chain Factors Based on Factor Analysis and TOPSIS
• Stochastic Facilities location Model by Using Stochastic Programming
• Staff Scheduling by a Genetic Algorithm
• A Study on Productivity Model of Supply Chain in Industrial Units by System Dynamic Approach
• The Effect of Application of Information Technology on Organizational Agility Using the Fuzzy Method (Case Study of the Informatics Services Corporation)