ارایه مدل ارزیابی عملکرد نیروی انسانی با استفاده از سیستم استنتاج فازی (FIS)

Human resource performance assessment is an important part of human resource management and the core of performance management. However, reports of performance appraisals by supervisors are usually archived in employee records, and this often questions the credibility of assessors and the evaluation process. In terms of management, in the process of evaluating performance, valuable time needed to achieve the goals of the organization is spent on non-productive activities. In addition, choosing the way to evaluate performance is also an important issue that plays a vivid role in performance evaluation. In this paper, using a fuzzy inference system consisting of two dimensions of field performance and a duty function, evaluation of employee performance is performed. For this purpose, after extracting the initial criteria of performance evaluation from theoretical foundations, using the Fuzzy Delphi technique and with the opinion of experts, the criteria were evaluated. The research experts include human resources managers of various departments of a public organization in the Guilan province and human resources managers of the headquarters of the same organization, totaling 20 members. Then, using the Fuzzy Delphi method, 5 field performance indices and 3 functional performance indicators were identified as the final performance evaluation indicators. Next, the existing rules between the dimensions of performance appraisal and human resource performance, field performance indicators and field performance, and finally, performance and duty performance indicators were defined according to the experts' opinion. In this research, the programming of the rules of the fuzzy inference system was carried out in the MATLAB software, and the method was summed up using the Mamdani method. Finally, with the implementation of the limit test, the validity of the model was verified and confirmed. The results show that the presented model is a valuable method in evaluating employees’ performance.