Assessment of ambulance response time: a study in Tabriz Emergency Medical Center

Background: The emergency medical services system has a vital role in the timely treatment of victims and the reduction of injury and mortality rates. Ambulance response time is an essential variable in evaluating the quality of its services. The aim of this study was to determine the ambulance response time and to compare it according to background variables. Methods: This descriptive study was conducted on ambulance emergency missions in Tabriz Emergency Medical Center. The data file related to the eligible missions in the server of the center was read and listened and ambulance response time and background variables were extracted and analyzed using descriptive statistics. Results: The average ambulance response time was 11.58 (5.69) minutes and was long. The results showed there is a statistically significant relationship between ambulance response time and ambulance technical readiness, traffic conditions, accident time, and the educational level of ambulance personnel. Conclusion: Compared to the standard value, the average ambulance response time in Tabriz Emergency Medical Center was longer. By recognizing the effective variables and taking the required actions, one can improve the ambulance response time and facilitate the medical services providing process in emergency conditions.