Developing an Integrated Process for Organizational Experience Documentation: Experience Management Approach

The purpose of this study is to develop an integrated experience documentation process as a basis for designing and implementing experience documentation in organizations. The research method used was qualitative which is a type of meta-study known as meta-synthesis. After designing the research questions, systematic search was carried out among researches and 28 were selected based on purposeful sampling and then relevant keywords were selected from six internal databases (from the beginning to the end of March 2017) and eleven external databases (from the beginning to the end of April 2017). By reviewing the researches, three steps were identified, i.e. formulation, implementation and development. The formulation step included the two stages of organizing the experience documentation team and training the team. The implementation step included the three stages of acquisition, edition and maintenance of experience. The development step included the two stages of experience dissemination and continued documentation in the organization. According to these steps and stages, the integrated experience documentation process was developed and its reliability and validity were approved. The results of this study can be used by managers as a basis for planning and implementing experience documentation in their organizations