موحدنیا , سعیده

[ 1 ] - بررسی میزان شکایات و عوامل موثر بر آن در بیمارستان فیروزگر تهران

 Background and Aim: Complaint is the expression of dissatisfaction that needs a response and investigation. It is an effective tool to improve the quality of services. The aim of this study was the survey of complaints, factors affecting them, and the complaint process in Firoozgar Hospital. Materials and Methods: This was a retrospective descriptive study. All registered complaints, such ...