The impact of digital libraries on information processes steadily increases. Today, users may choose from a rapidly increasing number of digital libraries with various characteristics. Business models for digital libraries evolve from mere content providers to sophisticated service suppliers. They offer a rich variety of information services combined with collaboration, e-learning and portal fe...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Background and Objectives: Outsourcing has been considered by hospital managers as a model to reduce the financial burden and modify the financial system. The external suppliers must be qualified for the services they ought to provide to the hospitals. The use of the Balance Scorecard and the Analysis of Hierarchical Process can help assessing suppliers' capability to solve exi...

Information Technology enabled Business Process Outsourcing (BPO) is a growing phenomenon yet little research has been conducted to understand what competencies are required of suppliers. A case study of outsourced customer management services in Australia seeks to determine whether the set of competencies previously identified by Feeny et al (2003) is relevant and complete. Initial results pro...

The Consumer Protection Act of 2008 has had far-reaching consequences for suppliers of goods and services in South Africa. The implementation of the Act has important implications for all suppliers who enter into 'consumer transactions.' This article aims to stimulate awareness of the legal consequences of the Act arising from day-to-day situations occurring in the pharmacy, and to highlight th...

We propose a method, e3-service, to reason about satisfying customer needs (problems stated by the consumer) by means of a bundle of multi-supplier service bundles (solutions from specific suppliers). The e3-service method represents customer needs, desired consequences by the customer, and the services that realize those consequences in a multi-perspective service catalogue. This catalogue is ...

This study describes the development and evaluation of Native Generations, a campaign addressing high rates of infant mortality (IM) among American Indians and Alaska Natives (AI/ANs) in urban areas. Campaign development included reviews of literature and previous campaigns, an advisory council, and focus groups. Campaign messages are strength-based, encouraging AI/AN caregivers to utilize avai...

Purpose – The purpose of this paper is to provide a clustering approach to segment supply chain partners in the automobile industry and prioritize services offered by third party logistics service (3PL) providers. Design/methodology/approach – In total, 98 automobile and auto-parts manufacturers are surveyed to identify service needs, preferences, and outsourcing commitments. By applying a two-...

III. SECURITIES MARKET INTERMEDIARIES ............................................. 283 A. Securities Analysts ....................................................................... 283 B. Auditors........................................................................................ 291 C. Proxy Advisory Services .............................................................. 294 D. Sharehold...