In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

The Nigerian banking system had operated perfectly on the manual banking system where the banking activity is done in a single banking hall with much manual recording system and many paper works. However, there was the issue of poor transparency of the whole process, poor dissemination of financial information and unreliable financial information by the banks. These call for a change and hence ...

Brief Description. This short paper highlights the interaction between security and usability in e-banking security and presents objectives and difficulties for studies in this field. E-Banking has undoubtedly become a key element in every modern bank's service portfolio during the last two decades. With its initial focus primarily on transactions, e-banking has now progressed towards an advanc...

Banks in low-income countries are launching e-banking services such as Internet banking, SMS banking, ATM banking, card banking, point of sales (PoS) and mobile banking. Among these planned services, ATM is the most matured service in many private and state owned banks in Ethiopia. ATM is a recent phenomenon in low-income countries (Olatokun & Igbinedion 2009; Alaba, 2011), and is still being i...

Financial Institutions are slowly moving from Brick and Mortar (Physical branches) to click and Brick (E-banking). ATM's are the most popular electronic delivery channel for banking services in Nepal. Only few customers are using internet banking facilities. Nepalese financial institutions till date have not faced any kind of electronic fraud or risk. Banks have basic security tools like firewa...

E‐banking is defined as the automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. “Pure online” banks are characterized by the absence of physical windows and front‐office personnel. Traditional banks are still integrating traditional distribution channels with online...

This paper has covered the operational issues related to e-banking as well as customer’s perception on usage of ebanking a case study of Askari Bank, Pakistan. 40 staff members and four customers are selected as sample for this study. Both qualitative and quantitative methods are used to present the results. Descriptive statistics is applied to describe the demographic variables while for opera...

This paper describes a prototype agent-based framework providing e-banking services to support various business transactions in software environments. We outline the system developed and discuss some of the issues that need to be considered and solved for an e ective deployment of agentbased payment services in real applications.