this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

The progressions in information technology have changed the operational aspects of the banking sector significantly. Internet banking has been found to be an alternative channel for the traditional banking as it saves time, money and effort. The objective of this study is to identify the prominent factors that influence the public sector bank consumers in India to adopt internet banking service...

Financial liberalization and technology revolution have allowed the developments of new and more efficient delivery and processing channels as well as more innovative products and services in banking industry. Banking institutions are facing competition not only from each other but also from non-bank financial intermediaries as well as from alternative sources of financing. Another strategic ch...

The purpose of this paper is to examine co-creation of non-economic values in Islamic banking services and their significance for service science by comparing Islamic and conventional banking services. Although many scholars have discussed co-creation of values in services, most of them have focused on only economic values. Following Sharia (Islamic principles that are based on Qur’an and Sunna...

Services offered through the mobile channel are increasing rapidly. However, limited understanding exists on the variation in adoption of these services. This study provides insights on this area by examining factors that influence the adoption of mobile banking services. Based on UTAUT, innovation diffusion, and ubiquitous computing framework, we identity accessibility, alertness, personalizat...

Internet banking offers major advantages for both banks and their customers. However, not all people have equal access or skills to use such services. As banks are interested in migrating customers online, they need to reveal the conditions of internet banking services acceptance and use. The main objective of this study is to understand the factors influencing internet banking adoption taking ...

This paper empirically explores customers’ trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers’ willingness to use Internet banking, which in turn have a positively i...

The ability to apply state-of-the-art Internet of Things (IoT) technology to extract customer insights through analytics by shaping the information into consumables for other connected systems is creating a lot of opportunities for banking and financial services. This paper presents an architecture based on Internet of Things for banking and finance sector by managing, mobile, household devices...

Development of E-banking has modified the structure of banking business and banking performance, efficiency, risk and challenges which have also been articulately recognized based on the international best practices. E-banking brazenly expedites and streamlines financial transactions via enhancing technology and expanding the bank services in comparison with conventional banking. Accordingly, o...

Over the last two centuries human race has created innumerable progresses in science, medicine and technology. The evidences of technology adaptation can be seen everywhere, from the large spacecraft to a small hand held smart phone. The dependencies on such technology have become inevitable and are now considered as the fourth necessity for life after air, water and food. In the current era of...