Tourism destinations are complex organizations which need to manage their organizational reputation. Moreover, being the web a very relevant communication, marketing and sales channel, tourism managers should be aware that also online discourse can influence the overall reputation of the destination. Actually the ever increasing complexity and evolution of the web and the advent of web2.0 made ...

Search engine marketing (SEM) has become an important strategic tool for destinations and tourism organizations to promote and advertise online. Due to the dynamic and constantly evolving relationships among travelers as information searchers, search engines, and the online tourism domain, the authors argued that a new model must be conceived to capture these relationships in order to better in...

International and domestic tourism are leading economic activities in the world today. Tourism has been known to generate goods and services directly and indirectly, attract foreign currency, stimulate employment, and provide opportunities for investment. It has also been recognized as an important means for achieving economic development. Substantial research has been conducted to evaluate the...

Although information and communication technologies (ICT) were an important issue for Travel & Tourism (T&T) since the 1960s (i.e. computer reservations systems, global distribution systems; Werthner & Klein, 1999), the difference today is that ICT has become a strategic issue for every business (Buhalis, 2006). The special benefit tourism gains from ICT can be put down to the characteristics o...

The People’s Republic of China is one of the world’s most popular tourist destinations. This paper reviews the development of the Chinese inbound tourism industry after the cultural revolution and analyses tourist flows from Japan, which is the most important short-haul inbound market for China. Box-Jenkins univariate time series analysis facilitates an understanding of tourist arrival patterns...

The first decade of the present century has been characterized by several economic shocks such as the 2008 financial crisis. In this data article we present the annual percentage growth rates of the main tourism indicators in the world׳s top tourist destinations: the United States, China, France, Spain, Italy, United Kingdom, Germany, Turkey, Mexico and Austria. We use data from the Compendium ...

Destination image significantly influences a tourist’s decision-making process. The impact of news media coverage on destination image has attracted research attention and became particularly evident after catastrophic events such as the 2004 Indian Ocean earthquake that triggered a series of lethal tsunamis. Building upon previous research, this article analyzes the prevalence of tourism desti...

The member countries of World Tourism Organization (WTO) at its 13th General Assembly in Santiago, Chile adopted the new Global Code of Ethics for Tourism on 1 October 1999. Acclaimed for its lofty goals and coverage, the Code soon became the reference point for debates on a wide spectrum of issues relating to tourism such as sustainable development, equity and protection of local cultures. The...

Despite a busy lifestyle – or perhaps as a result of a stressful lifestyle – more people than ever before make leisure trips, sometimes for a long time but in many cases just for short periods. Modern telecommunication technology brings attractive tourist destinations directly into the living rooms of potential travellers, also destinations that would otherwise have been difficult to find, such...