data envelopment analysis (dea) is a nonparametric approach to estimate relative efficiency of decision making units (dmus). dea and is one of the best quantitative approach and balanced scorecard (bsc) is one of the best qualitative method to measure efficiency of an organization. since simultaneous evaluation of network performance of the quad areas of bsc model is considered as a necessity a...

Executive Summary Since Kaplan and Norton introduced the Balanced Scorecard (BSC) in the early 1990s, it has become widely adopted by companies and divisions within companies. The BSC was conceived as way to operationalize a company's vision and strategy. In this regard, it is a management system, or as the originators note, a tool for change within the firm or unit. Not surprisingly, the swift...

Background and Objectives: Outsourcing has been considered by hospital managers as a model to reduce the financial burden and modify the financial system. The external suppliers must be qualified for the services they ought to provide to the hospitals. The use of the Balance Scorecard and the Analysis of Hierarchical Process can help assessing suppliers' capability to solve exi...

in recent years, the balanced score card (bsc) has been the focus of considerable methodology for strategic cost management in management accounting area since it was originally proposed by kaplan ,r.s. and norton, d.p. in 1992. bsc is an approach to performance measurement based on both financial and nonfinancial information from four perspectives which are called financial, customer, internal...

This study intends to expand a set of proper performance evaluation indices which embraces strategies for sustaining top performance using SWOT analysis inside a balanced scorecard (BSC) outline for the large commercial bank branches in IRAN by operating a fuzzy Data Envelopment Analysis (FDEA). Through literature reviews and the banks’ experts and managers opinions and who have real practical ...

Business management is a complex task that can be facilitated using different methodologies and models. One of their most relevant purposes is to align the organization strategy with the daily functioning of the organization. One of these models is the Balanced Scorecard (BSC). In this paper, we propose a modeling strategy for the BSC implantation process. We will model it using UML Activity Di...

Business intelligence approaches are standard in private organisations. In public administrations, however, only first steps towards such intelligent managing support are undertaken. Deficits become apparent especially in the move of implementing new public management approaches, such as new accounting systems or an output-oriented management. While public administrations are often obliged to i...