Information about delays can enhance service quality in many industries. Delay information can take many forms, with different degrees of precision. Different levels of information have different effects on customers and so on the overall system. To explore these effects, we consider a queue with balking under three levels of delay information: no information, partial information (the system oc...

 Abstract—This paper considers a Geo/G/1 queue, in which the server operates a single vacation at end of each consecutive service period. After all the customers in the system are served exhaustively, the server immediately leaves for a vacation. Upon returning from the vacation, the server inspects the queue length. If there are customers waiting in the queue, the server either resumes servin...

In today's fast marketing over the Internet or online, many retailers want to trade at the same time and change their marketing strategy to attract more customers. Some of the customers may decide to cancel their orders partially with a retailer due to various reasons such as increase in customer's waiting time, loss of customer's goodwill on retailer's business, and attractive promotional sche...

We consider an (s,S) inventory system with random lead time and repeated demands of unsatisfied demands from the orbit. Whenever the inventory level falls to the level s, an order is placed to bring the level to S. The quantity ordered is M = S− s. Demands to the system are served immediately if there is a positive inventory. Otherwise it will go to a pool of unsatisfied customers called orbit....

In today’s fast marketing over the Internet or online, many retailers want to trade at the same time and change their marketing strategy to attract more customers. Some of the customers may decide to cancel their orders partially with a retailer due to various reasons such as increase in customer’s waiting time, loss of customer’s goodwill on retailer’s business, attractive promotional schemes ...

This paper studies a queueing system with a Markov arrival process with marked arrivals and PH-distribution service times for each type of customer. Customers (regardless of their types) are served on a mixed first-come-first-served (FCFS) and last-come-first-served (LCFS) nonpreemptive basis. That is, when the queue length is N (a positive integer) or less, customers are served on an FCFS basi...

This article presents a perishable inventory system under continuous review at a service facility in which a waiting area for customers is of finite size M. We assume that the replenishment of inventory is instantaneous. The items of inventory have exponential life times. It is assumed that demand for the commodity is of unit size. The arrivals of customers to the service station form a Poisson...

This article presents a perishable inventory system under continuous review at a service facility in which a waiting area for customers is of finite size M . The authors assume that the replenishment of inventory is instantaneous. The items of inventory have exponential life times. It is assumed that demand for the commodity is of unit size. The service starts only when the customer level reach...

We consider a multiserver queueing system in which customers request service from a random number of identical servers. In contrast to batch arrival queues, customers cannot begin service until all required servers are available. Servers assigned to the same customer may free separately. For this model, we derive the steady-state distribution for waiting time, the distribution of busy servers, ...