this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

This paper asks how internet use, citizen satisfaction with e-government and citizen trust in government are interrelated. Prior research has found that agencies stress information and service provision on the Web (oneway e-government strategy), but have generally ignore applications that would enhance citizen-government interaction (two-way e-government strategy). Based on a review of the lite...

Evidence exists that one successful strategy to satisfy and retain customers is offering superior service quality. Motivated by the growing interest in e-commerce, we focus our research questions on identifying the key dimensions of e-commerce service quality and its relationships to customer satisfaction and loyalty. In exploring answers to our research questions a hypothesized model is propos...

BACKGROUND Clinical trials are increasingly being designed to collect data directly from patients through the use of paper diaries or electronic diaries (e-diaries). E-diaries can be advantageous over paper diaries, but actual benefits may depend on the particular features of a given e-diary. The objective of this study was to determine which e-diary system features are most important to consid...

Today’s world is one with increasing online access to services. One part of this which growing rapidly banking. Customer satisfaction imperative for the incessant survival any organization around world. Electronic Banking incorporates a variety platforms such as internet banking, automated teller services and mobile phone banking deliver products customer. The study aimed identify most popular ...

Success of any training system is based on satisfaction of the user and factors affecting this satisfaction. This article studies satisfaction of a hybrid training system (which is a combination of e-learning and traditional training systems) for Probability and Statistics for Engineers at Shahid Behashti University in Iran. Using the related literature, this article derives a model for factors...

This paper investigates the influence of performance related pay on several dimensions of job satisfaction. In cross-sectional estimates, performance related pay is associated with increased overall satisfaction, satisfaction with pay, satisfaction with job security and satisfaction with hours. It appears to be negatively associated with satisfaction with the work itself. Yet, after accounting ...

background: job satisfaction is an emotional and positive feeling which results from job assessment or experiences. it is always considered as a problem in some organizations. despite the important role of nutrition therapy in patients care, dietitians’ job satisfaction is less taken into account. the aim of the present study was to determine the amount of job satisfaction among dietitians in f...

This study aimed to investigate the structural relationships among teaching presence, cognitive presence, usage, learning flow, satisfaction, and learning persistence in corporate e-learners. The research participants were 462 e-learners registered for cyber-lectures through an electronics company in South Korea. The extrinsic variables were sense of teaching presence, sense of cognitive presen...