Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. One of the most important technological innovations of the last decade has been the emergence of ERP solutions. But implementation of ERP is not just a technological challenge. It’s a socio-technological endeavor, which mandates modifying existing applications and redesigning critical busine...

excellence synergic index (esi) is a new method for the excellence measurement. this technique is a causal method. esi method was developed for studying the relations and interaction of excellence criteria and organizational pathology. by “esi”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solving an...

the main objectives of a profitable organization are its survival, excellence and finally its prosperity. the organizational prosperity depends on performance based on dimensions called abilities and motivations of the organizations. therefore, the organizations need to have contingency integration between those two dimensions. in the past two decades, we have seen different views and models de...