Healthcare Systems (HCSs) throughout the world undergo important changes driven by aging populations and advances in biomedical technologies. At the same time, in the current economic climate, many Western countries are struggling to reduce public spending on all kinds of services, including healthcare. With this tension between tightening budgets and skyrocketing costs, many countries are seek...

AIM To identify Indigenous people's views about gaps and practical solutions for the delivery of healthcare services in the Pilbara. METHODS A structured guide was used to interview three Indigenous language groups from the Pilbara region of Western Australia. The responses were analysed with the use of content analysis. In the first stage, codes were developed by assigning names to small sec...

For more than three decades healthcare decentralization has been promoted in developing countries as a way of improving the financing and delivery of public healthcare. Decision autonomy under healthcare decentralization would determine the role and scope of responsibility of local authorities. Jalal Mohammed, Nicola North, and Toni Ashton analyze decision autonomy within decentralized services...

Many providers have already become facilitators of reform by enhancing their organizations' key relationships—with patients, physicians, and the community. Healthcare professionals recently gathered in Chicago at a conference of the Academy for Health Services Marketing to discuss their organizations' efforts to reform the U.S. healthcare delivery system. One healthcare organization has transfo...

Escalating healthcare costs and a sense of urgency to decrease medical errors and improve quality have increased efforts to improve efficiency in the delivery of healthcare services. One strategy to address these problems began many years ago in an unlikely place. The Toyota Production System (also known as Lean Production), originally inspired by Henry Ford’s assembly line approach to manufact...

Background & aim: The practice of institutional delivery services utilization is reported to be very low in Ethiopian pastoral community. In this regard, health programmers should gain an insight into factors influencing the utilization of institutional delivery to improve health facility delivery among these women. Methods:<...

Much of the radical transformation of the world economy from an industrial, manufacturing-oriented economy to a post-industrial, service-oriented one comes from the application of information technology (IT) to service delivery (Rai and Sambamurthy 2006). IT has contributed – and continues to contribute – to increased efficiency and effectiveness in service delivery. ITalso reduces the cost of ...

OBJECTIVE This study aimed to determine the prevalence of short message system (SMS) and internet usage in patients visiting the SingHealth Polyclinics and to measure patients' acceptance of using these technologies in healthcare delivery. MATERIALS AND METHODS A representative sample of patients visiting the 9 SingHealth Polyclinics were interviewed in-person by trained medical students. Col...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...