there are considerable debates about the existence, nature, and application of entrepreneurship within the public sector. the present survey analyzes the application of entrepreneurship in iranian public sector organizations. for this purpose, the situation of entrepreneurship within the head offices of iranian public service organizations was considered. also, based on mckeinsy and daft’s fram...

This study investigated the constructs that influence satisfaction and continuous use intention in e-learning services through a sample of 343 employees of two Brazilian public organizations. The main contribution of this study is the delivery of an assessment tool for performance oriented to training courses at distance in public organizations.

Existing classifications of organizational strategy have limited relevance to public agencies. They confuse strategy processes and strategy content, consist of simplistic taxonomies, and do not take sufficient account of the constraints faced by public organizations. In this article we attempt to remedy these problems by developing a strategy content matrix that comprises two dimensions: strate...

background: today’s healthcare organizations are challenged by pressures to meet growing population demands and enhance community health through improving service quality. quality function deployment is one of the widely-used customer- driven approaches for health services development. in the current study, quality function deployment is used to improve the quality of chemotherapy unit services...

Information Technology (IT) service and staffing models were increasingly reduced in the wake of recession, which often limits focus for long-term innovation, as the remaining services and staff are focused on producing short-term requirements. Despite these cutbacks, organizations must continue to innovate and provide contributions to the set of stakeholders. In addition as the post-recessiona...

Organizations and their computer infrastructures have grown intertwined in complex relationships through mergers, acquisitions, reorganizations, and cooperative service delivery. Consequently, defensive actions and policy changes by one organization may have far-reaching negative consequences on the partner organizations. Human-centric and machine-centric approaches are insufficient for defendi...

This paper explores the relationship of applying systems thinking for service delivery design with enhancing organizational resilience. Two case studies were conducted in two British service organizations. Results show that systems thinking operationalized twodimensional determinants for improving organizational resilience; organically structured organization, and highly affectively committed e...

Motivation Service organizations rely on efficient, high quality satisfaction of customer needs. In industries as diverse as call centers, banks, and healthcare, managers attempt to institute quality standards through standardized protocols, best practice guidelines, and workflow management systems. These devices offer a good understanding of the ideal process, but inadequately describe the con...